Shirohama Nursery School, the licensed nursery school in Shirohama Danchi, Higashi ward, Fukuoka Prefecture. The nursery provides daycare services that allows children to acquire social skills and life habits through music.

TEL:092-661-0631 FAX:092-661-0638 8-4 Shirohama Danchi, Higashi ward, Fukuoka Prefecture

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Resolution of complaints

About resolution of complaints

As stipulated in the article 82 of the Social Welfare Act, Shirohama Nursery School has established a system to appropriately handle requests and complaints of our users.
Also, regarding resolution of requests and complaints, while gaining understanding of many users, we promise to strive for improvement of the nursery school.
Furthermore, we have set and disclosed the following system regarding the person in charge of complaint resolution and the devices and methods of addressing complaints at the nursery school.
We always welcome your opinions and requests. Please consult us.

The person in charge of
resolution of complaints
Norihide Masumoto
(the principal of the nursery school)
The contact for complaints Yukiko Kondo
Third-party committee members Yukitaka Sakai / Kazunori Fujimura

Contact

TEL:092-661-0631  FAX:092-661-0638


System of resolution of complaints

System of resolution of complaints

Methods for resolution of complaints

Receiving complaints

Complaints are always accepted by the person in charge via interview, phone or in written form. Complaints can also be addressed directly to the third-party committee.

Reporting and confirming acceptance of complaints

The contact for complaints reports to the person in charge of resolution of complaints and to the members of the third-party committee (except for the cases when the person complaining refuses the report to a third party).
Members of the third-party committee verify the contents and notify the complainant that the complaint was reported.

Discussion for resolution of complaints

The person in charge of resolution of complaints can ask to have a sincere conversation with the person making the complain. The compliainant can request attendance of a member of the third-party committee at the meeting.
A meeting in the presence of a member of the third-party committee is held by checking the contents of the complaint with the participation of the member of the third-party committee and by checking the coordination and suggestions for the solution given by the member of the third-party committee, the result of discussions and the points to be improved.

Social Welfare Corporation Mitsuru Kai Shirohama Nurseryschool:Page to TOP