As stipulated in the article 82 of the Social Welfare Act, Shirohama Nursery School has established a system to appropriately handle requests and complaints of our users.
Also, regarding resolution of requests and complaints, while gaining understanding of many users, we promise to strive for improvement of the nursery school.
Furthermore, we have set and disclosed the following system regarding the person in charge of complaint resolution and the devices and methods of addressing complaints at the nursery school.
We always welcome your opinions and requests. Please consult us.
|The person in charge of
resolution of complaints
(the principal of the nursery school)
|The contact for complaints||Yukiko Kondo|
|Third-party committee members||Yukitaka Sakai / Kazunori Fujimura|
Complaints are always accepted by the person in charge via interview, phone or in written form. Complaints can also be addressed directly to the third-party committee.
Reporting and confirming acceptance of complaints
The contact for complaints reports to the person in charge of resolution of complaints and to the members of the third-party committee (except for the cases when the person complaining refuses the report to a third party).
Members of the third-party committee verify the contents and notify the complainant that the complaint was reported.
Discussion for resolution of complaints
The person in charge of resolution of complaints can ask to have a sincere conversation with the person making the complain. The compliainant can request attendance of a member of the third-party committee at the meeting.
A meeting in the presence of a member of the third-party committee is held by checking the contents of the complaint with the participation of the member of the third-party committee and by checking the coordination and suggestions for the solution given by the member of the third-party committee, the result of discussions and the points to be improved.